Legal

Data Deletion Instructions

Clear guidelines and steps to request account closure and personal data erasure from Stakaba.

Last updated: August 2026

1. Overview & Rights

Stakaba is committed to respecting your privacy and safeguarding your personal data. In compliance with applicable data protection regulations (including the Tanzania Personal Data Protection Act and international frameworks like GDPR and Meta Developer Data Policies), users have the right to request the deletion of their personal data and the closure of their Stakaba account.

2. Scope of Erasable Data

Upon a valid data deletion request, Stakaba will permanently erase or anonymize: your personal profile information (name, email address, phone number), stored user preferences, device identifiers, session tokens, connected social log-in authorization grants (including Facebook / Meta Login tokens), and marketing communication records.

3. How to Request Data Deletion

You can request data deletion through any of the following methods:

Option A: In-App Self-Service (Stakaba Dashboard)

1. Log into your account at app.stakaba.com.
2. Navigate to Settings > Account & Security.
3. Click Request Account & Data Deletion and confirm your request via security verification.

Option B: Direct Email Request

Send an email from your registered email address to privacy@stakaba.com or info@stakaba.com with the subject line "Data Deletion Request". Please include your full name, registered phone number, and Stakaba account ID (if known).

Option C: Facebook / Meta App Deletion (Meta Users)

If you connected your Stakaba account via Facebook or Meta Login:
1. Go to your Facebook account's Settings & Privacy > Settings.
2. Navigate to Apps and Websites and locate Stakaba.
3. Click Remove to revoke access.
4. Click View Removed Apps and Websites and click Send Request to automatically submit a data deletion notification to Stakaba.

4. Processing Timeline & Verification

To protect your account against unauthorized deletion, Stakaba will verify your identity before executing a deletion request. You will receive an acknowledgment within 48 hours of submission. Complete data erasure will be processed and finalized within 30 calendar days.

5. Legal & Regulatory Retention Exceptions

As a regulated financial technology platform in Tanzania, Stakaba is required by law (including Bank of Tanzania regulations, Anti-Money Laundering laws, and Tax Revenue requirements) to retain specific financial transaction records, KYC documentation, and audit trails for a mandatory retention period (typically 5 to 7 years). Retained records are securely archived, restricted from operational access, and used solely for legal, tax, and compliance auditing.

6. Effect of Account Deletion

Deleting your account will permanently revoke your access to the Stakaba Merchant Dashboard, API keys, active webhooks, and historical reporting. Before submitting a deletion request, please ensure all pending transactions are settled and remaining account balances are withdrawn.

7. Contact & Data Protection Office

If you have questions regarding this Data Deletion Policy or need assistance with your personal data, please contact our Data Protection Office at privacy@stakaba.com or via our Contact page.